FAQ
Questions? We’ve got you

Making meaningful change comes with questions, and we’re here to answer them plainly. Below, you’ll find straightforward, evidence-based responses to the things we’re asked most often to help you move forward with confidence.

What is rehabilitation?

Rehabilitation is where the life changing work happens.

It's not about going back to who you were, but moving forwards to a new and empowered version of self.

It’s a focused, no-nonsense process designed to tackle the root causes of your challenges; whether addiction, mental health, trauma, or other complex issues.

Unlike quick fixes, wellness retreats, or surface-level treatments, rehab isn’t about feeling good for a moment or masking symptoms. It’s about getting real with yourself and committing to tailored therapies, medical care, and practical support that create lasting change.

How long does rehabilitation take?

After 16 years in operation, we know that anything less than 4 weeks in residence rarely scratches the surface.

Real change takes time - which is why every program includes 12 months of comprehensive aftercare as standard.

We don’t want repeat business. We want you well.

What should I expect during rehabilitation?

Expect honesty. Expect disruption. Expect to be challenged - compassionately, but directly.

Rehab at NC isn’t a retreat or a break from life. It’s a full system reset. From day one, you’ll be surrounded by a dedicated team that includes doctors, therapists, nurses, nutritionists, bodyworkers, and functional medicine practitioners - each working together to support your unique needs.

You’ll begin with thorough testing to get a clear picture of what’s actually going on: biologically, psychologically, and behaviourally. From there, your program is built and adapted daily to your needs.

Expect daily one-on-one therapy, medical and nutritional support, gut health work, body-based treatments, and nervous system regulation. No filler. Just the right support, at the right time, delivered by a team that’s in your corner. And for residential patients, when you leave, the work continues with 12 months of aftercare to back you up.

Is rehabilitation covered by insurance?

In Australia, to have a program covered by private health insurance, you need the optional “hospital cover,” which applies only to hospitals or clinics.

Privately funded and operated programs like ours aren’t classified as hospitals or clinics, so they aren’t covered. However, these programs provide a higher, more individualised, and more effective level of care than what’s typically available in the mainstream system.

What conditions do you treat?

We treat a range of primary concerns including substance use, mental health disorders, trauma, and co-occurring conditions.

At the same time, we address other impactful issues such as disrupted sleep, poor gut health, relationship challenges, chronic pain and more - because real recovery means treating the whole person, not just the diagnosis.

What does ‘tailored treatment’ mean?

Tailored means every element of the program — therapies, treatments, testing, diet, activities and daily schedule — is personalised and adjusted as each guest’s needs shift, ensuring support stays relevant to their current experience rather than a fixed plan

What is the duration of the programs?

Program duration is always focused on driving real, lasting change—not simply checking boxes or meeting arbitrary timelines. It reflects the time needed for meaningful biological and behavioural shifts to take hold.

  • Residential programs typically span 13 to 14 months, including a preparation and support phase before arrival, a 4 to 8 week residential stay, followed by 12 months of comprehensive aftercare.
  • Outpatient programs range between 4 and 12 weeks, depending on individual needs.

How many guests are accommodated at once?

We limit our intake to just five guests at a time — intentionally — so every individual receives the dedicated, personalised care they deserve.

What is included in the program cost?

Our residential programs cover everything except flights, providing all-inclusive care with no hidden fees or add-ons. Each residential guest benefits from thorough preparation and support before arrival, a fully immersive experience including all therapies, treatments, activities, tests, meals, accommodation, airport transfers, and 12 months of comprehensive aftercare.

Outpatient programs are designed with flexible formats and pricing depending on your program needs. Please contact us for more information.

 How does Noosa Confidential support recovery?

We create personalised residential programs that treat the whole person – combining therapy, medical care, nutrition, and aftercare to support long-term wellbeing.

Who is the non-residential program best suited for?

This program is designed for individuals with milder symptoms and isn’t suitable for those with co-occurring conditions or behavioural issues like addiction, OCD, or eating disorders. It’s ideal for people seeking high-quality, personalised care but do not necessitate a full rehabilitation program.

Will I have a consistent team?

Yes. At Noosa Confidential, you’ll work with one dedicated team throughout your entire stay. From your initial assessment through to your personalised program, aftercare planning, and ongoing support, your team will remain consistent. This continuity builds deep trust, ensures aligned care, and allows your clinicians and therapists to better understand your needs, goals, and progress.

What does all-inclusive really mean?

It means there are no additional out of pocket expenses. Some service providers offer “limited” programs often called “essentials or Foundation programs” which are designed to make their cup front pricing appear to be favourable, however, upon arrival guests are likely to require purchasing additional add-ons to ensure the solution is comprehensive.

Everything included in NC programs is deemed necessary and all guests are exposed to everything we offer.

What is the difference between a one-on-one program, a group program or a blended program?

A one-on-one program means every therapy and treatment is delivered exclusively in a private, individual setting.

A group program means all sessions take place in a group or classroom-style environment.

A blended program combines both—most services are delivered in a group setting, with only a few therapy sessions happening one-on-one.